KickChiper Return Policy

Return Timeframe

At KickChiper, we want you to be completely satisfied with your purchase. We offer a 30-day return window from the date you receive your order. Any return requests initiated after this period will not be accepted.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

Unworn Condition: Shoes must be completely unworn and show no signs of wear on the outsoles, insoles, or uppers.
Original Packaging: All items must be returned in their original box, which should be in good condition and used as the shipping container.
Complete Package: All original tags, accessories, dust bags, and promotional items that came with the product must be included.
Proof of Purchase: A receipt or order confirmation email is required for all returns.

Non-Returnable Items

The following items cannot be returned:

Sale items marked as “Final Sale”
Items worn outside or showing any signs of wear
Custom or personalized sneakers
Items returned more than 30 days after delivery
Gift cards

Return Process

Step 1: Initiate Your Return

Log in to your KickChiper account and navigate to “Order History”
Select the order containing the item(s) you wish to return
Click “Return Item” and follow the prompts
Alternatively, contact our customer service team at returns@kickchiper.com

Step 2: Packaging Your Return

Place the shoes back in their original box
Do not place shipping labels directly on the shoe box
Place the original box inside a shipping box or bag for protection
Include the return form printed from your account or provided by customer service

Step 3: Shipping Your Return

Package and ship your return using your preferred carrier
Ship to: KickChiper Returns, [Your Return Address]
We recommend using a trackable shipping method
Keep your return tracking number for reference

Return Shipping Costs

Customer-Paid Return Shipping: All return shipping costs are the responsibility of the customer. KickChiper does not provide prepaid return labels or reimburse return shipping expenses.

Exception: If your return is due to a KickChiper error (wrong item sent, defective product), we will email you a prepaid return shipping label upon approval.

Refund Process

Refund Methods

Original Payment Method: Refunds will be automatically processed to the original payment method used for purchase.
Store Credit Option: You may choose to receive store credit instead, which will include an additional 10% bonus.

Refund Timeline

Processing Time: Returns are typically processed within 3-5 business days after we receive your item.
Credit Card Refunds: Please allow an additional 5-7 business days for the refund to appear on your credit card statement.
Store Credit: Will be available in your account immediately after your return is processed.

Exchanges

If you’re looking to exchange your item for a different size or color:

Submit a return request for your original item
Place a new order for the desired item
Once your return is processed, you’ll receive a refund for the original purchase

This two-step process ensures you get your new size or color as quickly as possible without waiting for the return to be processed first.

Defective Items

If you receive a defective item, please contact customer support within 48 hours of delivery at support@kickchiper.com or call (555) 123-4567. We will arrange for a prepaid return shipping label and expedite your replacement or refund.

Special Circumstances

Gift Returns

If you received an item as a gift, you can return it for store credit only. You’ll need the order number from the gift receipt or the original purchaser’s information. Return shipping costs are still the responsibility of the person returning the item.

Limited Edition Releases

Limited edition or special release sneakers follow the same return policy but must be returned within 14 days of delivery.

Contact Information

For any questions about our return policy or to initiate a return:

Email: returns@kickchiper.com
Phone: (800) 913-6180
Live Chat: Available on our website 9 AM - 6 PM EST, Monday-Friday